Author name: Nolan Ashby

I started on a corporate IT help desk in the late 1990s and spent more than 25 years in desktop support, software deployment and endpoint management for mid-sized businesses. Along the way I earned my CompTIA A+ and Microsoft certifications, and I've dealt with the fallout of rolling out software across an entire company. For the past decade I've written hands-on how-tos and comparison reviews, testing each tool on real systems before I write about it. I focus on what works, what breaks, and how to fix it.

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